Balancing Effective Communication

How we communicate with others lays a foundation of how well that relationship is managed. Productive and success relationships whether they personal or professional hinge on good and effective communication. So what's more important? Is it the talking part or the listening part? Well it's balance... Celeste Headlee delivers a lecture on identifying and applying the basic fundamental skills of effective communication.

1.) What does it mean to be brief in your conversation?

2.) What skill should be most used in communication?